FAQ

Pricing

Prices on this website are subject to change without notice. We are human, and due to the sheer volume of items we carry, errors do occur. We cannot be held responsible for typographical or price errors shown on this website. We apologize in advance.

Information about orders

Orders are typically shipped within 24 hours of receipt during business days. Please double-check the part number and description. Most of our returns are due to mixed up part numbers. Due to our automated system, orders cannot be changed once they are placed. Online orders may be paid for with, Zelle, Venmo, Apple Pay and Bitcoin. We don’t accept credit cards at the moment.

Do you charge tax?

We may be required to collect sales tax on out of state sales. You may or may not be required to pay sales tax based on where you live. When you get to the checkout screen, it will tell you whether tax is owed for your order. Dealer, government, and non-profit customers must provide a copy of their tax certificate to avoid these charges. International customers may have export taxes or customs duties added to their orders.

Can I special order?

We will gladly try to fill special orders from any of the companies whose products we sell. The customer must provide the manufacturers stock number for the item desired. The minimum amount for a special order is $1000.00. All special orders must be prepaid. No refunds, returns or exchanges are allowed on special order items.

Licenses and regulations

Export licenses for international orders are required in order to send reload powder. To obtain an export license we need the following items: An order for the goods desired, and an import permit for these items or a letter from the government of the destination country stating no license is required. You may be required by the U.S. Department of State to obtain the license for additional items. We suggest large orders which can be broken into smaller shipments since a license is good for 48 months or until all goods have been shipped, whichever comes first.

 

 

 

 

 

 

 

 

 

How do you ship?

We use UPS, FedEx, and the US Postal system to ship our products. We will try to ship your order by the shipper you prefer but reserve the right to change shipping methods to lower your cost or to comply with shipping regulations. 2nd Day or Next Day Shipping is available within the United States at an additional cost. Orders to Hawaii and Alaska must either go through express shipping or the mail. Please use a physical address for all non-postal options. All express shipping options must be received by 3:00 PM CST, Monday-Saturday .

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